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Getting started
FAQs
Getting Started
eCommerce
Guides & Functionality
Live Portal
Getting Started
Accepting Payments
How do I add a payment surcharge?
Can I accept gift cards?
Can I accept wechat pay & alipay+?
Identifying MOTO fraud and minimising your risk
Can I accept Discover Global Network & Diners Club International cards?
Account
How do I change details on my account?
How do I change my billing address?
Application Process
How do I apply for Live Payments?
What do I need to provide to enable MOTO and refund on my Live Payments device?
What documentation do I need for a Live Payments Virtual Terminal?
What documentation do I need to apply for Live Payments?
Will I be locked into a contract for a period of time?
Fee Free EFTPOS
How do I apply for Fee Free EFTPOS?
Where can I find more information on Fee Free EFTPOS?
How does Fee Free EFTPOS work?
Is there a monthly rental fee with Fee Free EFTPOS?
Which cards can I apply a surcharge to?
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FAQ
Where is Live Payments based?
Can I order additional devices if I am already a customer?
Does Live Payments provide online payments?
What is a Virtual Terminal?
Will I be charged if I don't use my device?
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eCommerce
General
Locating Your WooCommerce Account/Email Address
WooCommerce and SkyVerge Plugin Support
Do I earn Qantas Points when using eCommerce with Live Payments?
Account security for eCommerce with Live Payments
Accepted Payment Methods
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CBS ISV Boarding Guides
WooCommerce Boarding Guide with SkyVerge's plugin
Prestashop Boarding Guide
How to Create a WooCommerce Account
Guides & Functionality
Mobile device
What to do when a transaction declines
What functionality does the device have?
Which cards are accepted through Live eftpos?
Can I surcharge my customers?
Can the Live Payments device process MOTO (manual transactions)?
View all (35)
Virtual Terminal
Virtual Terminal: Everything You Need to Know 2.0
How do I use a Live Payments Virtual Terminal?
Can I process Virtual terminal transactions on my phone?
How do I process a Virtual terminal refund?
Payments
Can I use my bank account with your facility?
Can I view my transactions and payments online?
Can transactions be performed on my Live Payments device using a different currency?
I would like to change my bank account details on my Live Payments account, how do I do it?
What do I do if I have not been paid?
View all (7)
Qantas Business Rewards Points
When will my Qantas Points be credited?
Can I earn Qantas Points if I live outside of Australia?
When will I see my points in my monthly payment report?
How much does it cost to join Qantas Business Rewards through Live Payments?
Is there a limit to how many Qantas Points can I earn with Live Payments?
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MyWeb Portal
How do I access MyWeb?
Where can I view my monthly statement?
How do I access my payment report?
How do I reset my password for MyWeb?
How do I change my password for MyWeb?
Accessories
How much do Live Payments paper rolls cost?
How do I order stationary for my device?
Live Portal
Transaction and Payments
Viewing transactions
Searching and filtering transactions
Exporting transactions
Viewing and downloading settlement reports
Account settings
Changing your portal password
Resetting your portal password