Accepting Payments

• How to accept payments on a mobile device
• How to accept payments on the Live Payments Virtual terminal
• How do I add a payment surcharge?
• Can I accept gift cards?

Account

• How do I change details on my account?
• How do I change my billing address?

Application Process

• How do I apply for Live Payments?
• How much does Live Payments cost?
• What do I do if my application is still pending?
• What do I need to provide to enable MOTO and refund on my Live Payments device?
• What documentation do I need for a Live Payments Virtual Terminal?

View all (7)

Fee Free EFTPOS

• How do I apply for Fee Free EFTPOS?
• Where can I find more information on Fee Free EFTPOS?
• How does Fee Free EFTPOS work?
• Is there a monthly rental fee with Fee Free EFTPOS?
• Which cards can I apply a surcharge to?

View all (14)

FAQ

• How do I contact Live Payments?
• Where is Live Payments based?
• Can I order additional devices if I am already a customer?
• Does Live Payments provide online payments?
• What is a Virtual Terminal?

View all (12)

General

• Locating Your WooCommerce Account/Email Address
• WooCommerce and SkyVerge Plugin Support
• Do I earn Qantas Points when using eCommerce with Live Payments?
• Account security for eCommerce with Live Payments
• Accepted Payment Methods

View all (18)

CBS ISV Boarding Guides

• WooCommerce Boarding Guide
• Prestashop Boarding Guide

CBS Integration Guides

• Skyverge WooCommerce Boarding Guide

Mobile device

• What to do when a transaction declines
• What functionality does the device have?
• Which cards are accepted through Live eftpos?
• Can I surcharge my customers?
• Can the Live Payments device process MOTO (manual transactions)?

View all (35)

LiveTap Pilot

• LiveTap Pilot FAQs
• LiveTap Pilot How to Guides

Virtual Terminal

• Virtual Terminal: Everything You Need to Know 2.0
• How do I use a Live Payments Virtual Terminal?
• Can I process Virtual terminal transactions on my phone?
• How do I process a Virtual terminal refund?

Payments

• Can I use my bank account with your facility?
• Can I view my transactions and payments online?
• Can transactions be performed on my Live Payments device using a different currency?
• How and when will I get paid?
• How do I print a reconciliation report from my device?

View all (10)

Orders

• How do I order additional terminals?
• What do I do if my order has not been received?

Qantas Business Rewards Points

• When will my Qantas Points be credited?
• Can I earn Qantas Points if I live outside of Australia?
• When will I see my points in my monthly payment report?
• How much does it cost to join Qantas Business Rewards through Live Payments?
• How many Qantas Points can I earn with Live Payments?

View all (6)

MyWeb Portal

• How do I access MyWeb?
• Where can I view my monthly statement?
• How do I access my payment report?
• How do I reset my password for MyWeb?
• How do I change my password for MyWeb?

View all (6)

Accessories

• Can I use the same charger for my new device?
• How much do Live Payments paper rolls cost?
• How do I order stationary for my device?

Transaction and Payments

• Viewing transactions
• Searching and filtering transactions
• Exporting transactions
• Viewing and downloading settlement reports

Account settings

• Changing your portal password
• Resetting your portal password