Getting Started

Accepting Payments

• How do I add a payment surcharge?
• Can I accept gift cards?
• Can I accept wechat pay & alipay+?
• Identifying MOTO fraud and minimising your risk
• Can I accept Discover Global Network & Diners Club International cards?

Account

• How do I change details on my account?
• How do I change my billing address?

Application Process

• How do I apply for Live Payments?
• What do I need to provide to enable MOTO and refund on my Live Payments device?
• What documentation do I need for a Live Payments Virtual Terminal?
• What documentation do I need to apply for Live Payments?
• Will I be locked into a contract for a period of time?

Fee Free EFTPOS

• How do I apply for Fee Free EFTPOS?
• Where can I find more information on Fee Free EFTPOS?
• How does Fee Free EFTPOS work?
• Is there a monthly rental fee with Fee Free EFTPOS?
• Which cards can I apply a surcharge to?

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FAQ

• Where is Live Payments based?
• Can I order additional devices if I am already a customer?
• Does Live Payments provide online payments?
• What is a Virtual Terminal?
• Will I be charged if I don't use my device?

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