Guides & Functionality

Mobile device

• What to do when a transaction declines
• What functionality does the device have?
• Which cards are accepted through Live eftpos?
• Can I surcharge my customers?
• Can the Live Payments device process MOTO (manual transactions)?

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Virtual Terminal

• Virtual Terminal: Everything You Need to Know 2.0
• How do I use a Live Payments Virtual Terminal?
• Can I process Virtual terminal transactions on my phone?
• How do I process a Virtual terminal refund?

Payments

• Can I use my bank account with your facility?
• Can I view my transactions and payments online?
• Can transactions be performed on my Live Payments device using a different currency?
• I would like to change my bank account details on my Live Payments account, how do I do it?
• What do I do if I have not been paid?

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Qantas Business Rewards Points

• When will my Qantas Points be credited?
• Can I earn Qantas Points if I live outside of Australia?
• When will I see my points in my monthly payment report?
• How much does it cost to join Qantas Business Rewards through Live Payments?
• Is there a limit to how many Qantas Points can I earn with Live Payments?

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MyWeb Portal

• How do I access MyWeb?
• Where can I view my monthly statement?
• How do I access my payment report?
• How do I reset my password for MyWeb?
• How do I change my password for MyWeb?

Accessories

• How much do Live Payments paper rolls cost?
• How do I order stationary for my device?