Your New Virtual Terminal
Live Payments is excited to announce the relaunch of our Virtual Terminal within our new and improved merchant portal. Offering a modern and mobile-friendly interface, you are now able to access your terminal and manage all your transactions and settings in one place. On top of offering a modern look and feel, the new portal is faster, more robust and offers improved reporting features so that you can run your business better.
How Do I Use the New Virtual Terminal?
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1. Processing a Transaction with Virtual Terminal
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2. How do I pass on a surcharge?
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3. Emailing Receipts
After finished a transaction, you will be able to do this from within the Virtual Terminal Interface.
Later, you will also be able to email a receipt from from "Sales" menu
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4. Downloading Receipts
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5. Viewing Transactions
In your ‘Sales’ menu, you will notice you have two items:
‘Today’ - These are your Virtual Terminal's transactions which have been processed from 12 am this morning
‘History’ - These are the other transactions made prior to 12 am this morning
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6. Processing Refunds
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7. Searching a Transaction with Reference number
- You can search with full or part of reference number
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8. Searching a Transaction with dollar
- You can search with any number formart
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9. Filtering Transactions
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10. Downloading list of transactions
- You can export a list of transactions (to a .csv file)
- From Sales/'Today' menu, you can download list of Today's Virtual Terminal transactions:
- From Sales/'History' menu, you can download list of remaining transactions:
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Is this page out of date / missing information? Please contact your Relationship Manager if so. We will strive to ensure it gets updated as quickly as possible.